Shipping & Returns

All orders are shipped from Florence, Italy. We do however offer a service for smaller orders. This entails grouping smaller shipments together and dispatching them to our UK office they are then sent via courier to the end client. This on average saves around £15-£40 on shipping costs and has been popular with many customers.

Once your order has been boxed and ready for shipping, you will receive emailed confirmation with an estimated timescale for delivery. Typically for shipments to the UK and Europe we recommend you allow approximately 5-7 working days, but we do endeavor to get your order to you as soon as possible and all orders are tracked.

The cost of the shipment will be included within your invoice and is determined by the size and weight of your order. Cardi-Italia will insure your shipment at no extra cost to yourself for safe delivery.

We will give you an exact shipment figure for each order along with your invoice in order for you to confirm the total cost of the order before any commitment is made. *Please note that due to being an international company these shipment figures may vary dependant on the current exchange rates.

Import Taxes and charges:

It is the responsibility of the buyer to ensure the import regulations of the country the order is to be shipped are adhered to. The buyer is responsible for paying any charges and taxes due on the imported goods.

All UK orders are subject to VAT at 20% this will be added to your final invoice*. Please Note: The invoice calculated by this website is NOT your final invoice and is only an order list your final invoice will be generated by us

Orders outside the UK are subject to local tax rates 20% VAT if ordering without a EC registered number. It is the responsibility of the client to pay the taxes due in the country of registration.

*Final invoice refers to the invoice showing payment details. This is not the one generated by this website.

Returns:

On receipt of their order, clients have 10 working days to notify us of any faults with any of the items delivered. After the 10 working days we do not hold liability for the items and liability is transferred to the client as they have reviewed the item/s and deemed it/them without fault.

Whenever we are notified of a fault, after the 10 working day period, we do however assess the situation / issue on an individual basis as it is important to us to ensure we deliver a high level of customer service which is fair to all our clients. It is also important that we maintain certain levels to continue offering our products at the best competitive price possible.

If an issue can be resolved by sending parts to the client we will do this. For example a screw missing a broken piece of hardware ect. If the item can be repaired we will organize this and return the item to the client with their next order.

Any replacement/repaired items that we have agreed upon will be sent with the clients next available order a credit will be applied to their account if the item is unavailable beyond repair.

For example of when an item has been replaced after the '10 working day period' was when a known fault was discovered on a style which we previously were marketing during the spring/summer of 2008/09. On this particular handbag there as an issue with the metal ring which formed part of the strap which kept coming loose. In this instance, we replaced any metal rings which were faulty and had suffered from this issue, but we also emailed all our clients forewarning them of the known fault.

We hope this information is of interest to you and if you have any questions please let us know as we will be happy to assist you further.

For any other information and queries please contact us at sales@cardi-italia.com

We look forward to hearing from you.